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    Product Name *

    Technical Specifications *

    Manufacturing Location *

    Quality Standard Certifications *

    Detailed Request Description *

    Response Email (we will reply to this email) *

      Supplier Name *

      Tax Code *

      Operational Region *

      Quality Standard Certifications *

      Products in the Supply Chain *

      Detailed Request Description *

      Response Email (we will reply to this email) *

      "User Manual and Procedures for Carrying Out Sourcing Information Requests

      1. Target Audience for Implementation:

      • User: The individual submitting the sourcing information request. Receiving
      • Department: The department responsible for receiving and handling sourcing requests.
      • Staff: The personnel responsible for processing the request and providing feedback on the results.

      2. Forms for Providing Information Requests and Details of Each Form:

      a. Product Information Sourcing Request Form:

      Details of Information Required to be Filled in the Sourcing Form:

      • Product Name: Users fill in the name of the product they need to search for. E.g.: Woven fabric, knitted fabric, TPU-coated polyester fabric, etc.
      • Technical Specifications: Users specify the desired technical details of the product to refine the search results. E.g.: 58gsm, 120gsm, size 14x15cm, 70%Poly 30%Cotton, etc.
      • Manufacturing Location: Users select the desired product manufacturing area. E.g.: Ho Chi Minh City, Hanoi, Quang Binh, etc.
      • Certifications or Quality Standards: Users choose the preferred certifications or quality standards for the product. E.g.: ISO, HIGG, BETTER WORK, etc.
      • Detailed Request Description: Users provide a detailed description of the required product to ensure the results are precise and meet the given requirements. E.g.: Searching for PU-coated polyester fabric with code 190T and required technical specifications of 58gsm, produced in the Ho Chi Minh City area, etc.
      • Agreement with VTIC’s Terms and Privacy Policy: Users select the option to agree with the terms and conditions.

      b. Business Sourcing Request Form:

      Details of Information to be Filled in the Sourcing Form:

      • Business Name: Users provide the name of the business they need to search for. E.g.: LTP Vietnam Co., Ltd, Hansae Company, etc.

      • Tax Code: Users enter the tax code of the business to ensure accurate search results. E.g.: 2700970078, 3502532405, 0700887764, etc.

      • Operational Region: Users select the business’s area of operation. E.g.: Ho Chi Minh City, Hanoi, Quang Binh, etc.

      • Certifications or Quality Standards: Users select the desired certifications or quality standards for the business. E.g.: ISO, HIGG, BETTER WORK, etc.

      • Select Products in the Supply Chain: Users choose products based on the supply chain. E.g.: Fiber, Fabric, Garments, Raw Materials, Accessories, etc.

      • Detailed Request Description: Users provide a detailed description of the information they wish to find to ensure precise and tailored search results. E.g.: Searching for transaction details and products of “LTP Vietnam Co., Ltd”, etc.

      • Agreement with VTIC’s Terms and Privacy Policy: Users check the box to agree with the terms and conditions.

      3. Implementation Process

      Step 1: Users Initiate a Sourcing Information Request
      1. Select the Sourcing Information Form:
        • Users access the VTIC information portal website and select the “Sourcing Information” function.
        • After selecting the function, the screen displays a form to submit the sourcing information request.
        • Select the desired form to submit the sourcing information request.
      2. Fill Out and Review the Form:
        • Users complete all necessary information in the form.
        • Review all entered information to ensure accuracy.
      3. Accept Terms and Submit the Request:
        • Users agree to the terms of service provided by VTIC.
        • Click the “Submit Request” button to complete the form submission.
      4. Receive Confirmation Email:
        • After submitting the request, the system sends a thank-you email from VTIC, notifying users that the request is pending processing.
      Step 2: The Receiving Department Processes the Request
      1. Check Email and Accept the Request:
        • The receiving department checks the email and accepts the sourcing information request.
      2. Assign Tasks:
        • The receiving department considers and assigns tasks to the processing staff. The process involves two parallel actions:
          • 1: Assign the task to the staff handling the request, continuing with Step 7.
          • 2: Send a thank-you email to the customer for using VTIC’s Sourcing service and notify them of the request queue.
      Step 3: Staff Processes the Request
      1. Receive and Process the Request:
        • Staff receive the request and process it within six hours of receipt.
        • Requests are handled on a FIFO (First In, First Out) basis to ensure priority order.
      2. Processing Results:
        • The staff complete the processing and provide the results.
      Step 4: Provide Feedback to the User
      1. Send Results via Email:
        • Staff send the sourcing information results to users via email.
      2. Review the Results:
        • Users review the received results.
      3. Provide Feedback on the Results:
        • Users provide feedback on the results.
          • If the feedback is positive: The process ends.
          • If adjustments or changes are needed: Continue with Step 12.
      Step 5: Reprocess (If Necessary)
      1. Reprocess the Request:
        • Staff receive feedback and reprocess the request based on user requirements.
        • Send updated results after reprocessing.
      1. Log Feedback and Results into the System:
      • The receiving department logs the feedback and final sourcing results into the database (DB).
      • The process concludes.

      Notes:

      • The maximum processing time is six hours from the moment the request is assigned.

      • The entire process must adhere to the FIFO standard to ensure fairness for all requests.

      • All feedback and final results are stored in the database for monitoring and service improvement.

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